General Feedback
How should we improve our feedback and product management tools?
We are listening and use this feedback to prioritize our roadmap!
1229 results found
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Be able to manually enter user and account traits Sometimes admins need to manually enter user and account traits. It would be great if they had the option to create user and account traits directly in UserVoice.
26 votes -
Release version on completed ideas When an idea is completed I would like to say which version of our product it was addressed in. And also allow customers on our forum to see what is included in each release version.
4 votes -
Integrate Feedback directly with Salesforce events be able to directly pass "events" from SFDC into UV as Ideas.
4 votes -
VSO integration work with multiple VSO accounts With the VSO integration you can only set up the integration with a single VSO account. However, if you have a UserVoice account that gathers feedback for multiple products, it's very likely you will have multiple VSO accounts.
Ideally, you would be able to set up the integration in UV with multiple VSO accounts, so each product team can push ideas to their own VSO instance.
40 votes -
Have a setting to require a description when creating ideas Have a setting that can require a description when a user creates a new idea
20 votes -
Ability to Embed the NPS Widget into Email Customer would like to target customers through email and have the ability to add the satisfaction into email.
18 votes -
Automatic management of contributors Automatically create and remove contributors and assign to teams.
6 votesHi there 👋 We are implementing support for SCIM. This protocol will allow you to manage UserVoice access via other user management systems like Okta and ease your team's onboarding and off-boarding processes. Thanks for the feedback, we're excited for this one and hope you are too!
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Be able to set a customized message on the Private Forum invite email as the default. Be able to change the welcome message in the private forum invitation process to be the same custom message each time so it doesn't have to be copy and pasted each time if you use the same one every time.
7 votes -
Capture feedback from customer without an email address We would like to capture feedback from people who don't have an email address and either use an alternative identifier (ex. twitter handle, name) or leave it as anonymous.
19 votesFor now, this is not functionality we will be implementing.
There are two primary reasons for this:
- When someone provides feedback, it’s in the best interest of the company to whom they provided it to follow up, either with status information or to ask for further detail about the problem to be solved or implementation specifics. Without knowing who to contact, product teams are left making assumptions about intent and solution, and often this can lead to a misfire.
- Perhaps more importantly, without knowing who provided the feedback, product teams are left without context – is the feedback coming from a current customer? A prospect? What role do they fill and what are the jobs they’re trying to complete?
I do want to acknowledge that there is some value in feedback no matter whether it’s got attribution or not, so this is a decision we may re-visit in the future.…
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See a user's NPS history, not just the current NPS score Would like to see NPS trend (lines) for an individual user both in the Contributor Sidebar as well as in our app (also in salesforce when UserVoice or myself plugs this data in for a contact)
8 votes -
8 votes
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Pass through SAML authentication If a user is already logged in with a customer's identity provider, pass through that authentication to UserVoice.
This is especially important if an account is using SAML and UserVoice authentication together. If that is the case, then end users who log in with SAML, have to click the icon to get logged in.
Ideally, the user would be automatically authenticated if they had already logged in with the customer's identity provider.
1 voteHi Everyone,
We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
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When tagging an idea with internal lables you should be able to star a label to make it a primary label on the idea Sometims the when adding internal labels to ideas submited to our portal we add multiple lables in the same "category." It would be nice if we could star one of those labels to be the primary label
2 votes -
Automatically analyze incoming feedback and link to existing ideas Automatically analyze text on incoming feedback and link it to existing ideas. This will allow teams to handle higher volumes of feedback, and discern signal from noise.
10 votes -
Provide the ability to display the ID of the Suggestion in the forum with the suggestion Provide the ability to display the ID of the Suggestion in the forum with the suggestion rather than having to point people to the ID in the URL. This helps when you are working with different systems and want to allow people to link to their ticketing systems where there is not automation.
8 votesHi Everyone,
We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
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Add more filters to the NPS Report It would be great to see further detail in the nps report. As an example I want to see 1 year vs 2 year customers. I would also like to be able to drill into those 1 year detractor ideas. The more flexibility and insight I can gain the better
4 votes -
Ideas that someone has supported but has not voted or commented on should appear in "My feedback" Ideas that are supported but not voted or commented on should appear in "My feedback."
There are a couple use cases for this:
1) As a user if I submit an idea but do not vote or comment on it, I still want it to appear under "My feedback"
2) As an admin when I add a supporter to an idea in the admin consol, I would like them to see the idea under their "My Feedback" even though they have no commented or voted on the idea
1 vote -
Customize branding per forum Different forums can represent different products or product groups. Admins want to be able to quickly and easily customize the look and feel of each forum, including the logo, images, and design.
Right now, this can only be accomplished with significant custom design. It would be ideal if there were features for easily managing this in UserVoice.
2 votes -
3 votes
Hi Everyone,
We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
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Go to edit mode when entering an idea When bringing up an idea in the admin console, have it already be editable so that there are not more clicks required.
2 votesHi Everyone,
We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
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