General Feedback
How should we improve our feedback and product management tools?
We are listening and use this feedback to prioritize our roadmap!
1228 results found
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Idea Status Dashboard by Client/Account Would like to see accounts by idea status, by year, and total released % from total account ideas.
1 vote -
1 vote
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Allow Label creation/editing to be separate permission so that it can be assigned to admins without giving them Settings privileges We have a lot of admins (in 100s) and need to give them the ability to create/edit/assign/unassign labels. But we can't today as that would give them Settings access as well. We need to de-couple this functionality access as we wouldn't want 100s of admins to have access to editing configuration settings
1 vote -
All sign-in options to be shown (no collapsed options) We have multiple SSOs integrated and only 4 options are shown on the login screen when the customer first looks at screen which is confusing to them as they need one of the other options.
Can we please include more options in the first view, in our case we need all 6 options to be visible, so the customer doesn't think they can't login
The current text for more sign-in options mostly goes unnoticed
1 vote -
Show assigned features on the idea export We would like to be able to see which features an idea has been tagged against within the Idea exports.
1 vote -
Allow filtering by none/null for assignee & owner type fields. We have a custom field for "Idea Owner" - but there's no way we can find to create a view/filter that shows us all ideas that do not have an owner - we can only select the "any of" / "none of" options - there is no way to specify "all ideas that have no owner" with the way the field + filters work. It would be very helpful to indicate "none" or "null" to be able to identify the ideas that do not have anything populated for that custom field.
1 vote -
Manually add users to accounts within UserVoice As an admin I would like to be able to match a user to an account within UserVoice. Our company has thousands of organisations set up as accounts but might only have the email address of one member of staff who works at that organisation. We get ideas from the people who work at the organisation but unless I export all my users, match them to the account and reupload them I cannot match their idea to the account information.
It would be extra handy if there was some way of trying to suggest matches to me as the admin…4 votes -
salesforce objects <> UserVoice Ideas We have multiple sales force custom object that can collect Customer feedback/comment that can contain potential product enhancement request that should be use to create an Idea in Uservoice.
NPS surveys
Risks
Meetings
Notes
All these may contain comments from the customer and we would like an easy way for a CSM to extract the data from the comment create an idea and then link the idea back to the Salesforce object with a 2 way links. Allowing CSM to move from Salesforce to UV and Product managers to trace the idea source back to the Salesforce object with the…1 vote -
Custom Dashboard with selected accounts 1) I would like to be able to search based on the user name - to see the user specific comments / voting / creation of ideas
2) i would also like to be able to save a view / dashboard of several clients. I have 13 accounts that i manage as CSM, i would like a dashboard that can track my clients activities in Idea Lab
1 vote -
Add unfurling to new Slack App The previous Slack app had unfurling of links that were sent as part of the functionality. This is no longer part of the new slack app and we are requesting that it be added.
7 votes -
API endpoint to unassign seats Hello Team,
Currently there's an API endpoint that allows you to deactivate a user. Since most of the time this action is done when terminating a user it would be great if you could create a billing endpoint that allows you to remove seats so that you could automate user offboarding altogether.
3 votes -
stack rank ideas by importance Placing a importance high, med, low is great. But too often you get individuals that will rank everthing as "high" to force a priority on their ideas. Ideally it would be great if there was a way for product management to select a set of ideas and ask customers to stack rank them or assess priority of each idea based on a pool of points.
There are many techniques out there that help support this. For example, instead of stack ranking. Give every voter 100 points and ask them to apply those points to a group of ideas. This could…
1 vote -
keep email addresses in cc/bcc when added In Tickets, keep any additional cc email addresses if you leave the screen: Multiple times I have added cc email addresses, leave the ticket to view something else, come back and send the email, only to realize those cc's were removed when I left the screen. Suggesting they stay added even if you leave the ticket.
1 vote -
Label field An option to add a label when submitting new ideas through the Slack integration (currently there's no label field in the bot)
1 vote -
Bi-directional linking We'd like to have bi-directional linking between our ESO support channels and uservoice: e.g. when submitting a new idea to UV through the "send to uservoice" bot, link the Slack thread to UserVoice and post the UserVoice link to the thread).
1 vote -
Highlight the open level In the Mx module, highlight the level open on the screen (example 4.1.1) in the right-hand column to make it easier for the user to find.
1 vote -
Improve clarity and speed of portal Idea Search The user reported a problem here:
https://illustrator.uservoice.com/forums/333657/suggestions/35516884As for the overall performance — yeah, that blinking and waiting and state changing when typing can irritate impatient users, who are already nervous, since they have to report problems or ask for a feature.
1 vote -
1 vote
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Save a copy a "saved View" in Admin console IN the admin console, you can create and save and shave a view. It takes time to create a view and save it, but if you want to create a second view similar to an existing view you have to start from scratch and add fields, move them around, create filters. This is alot of work.
Especially if you want the new view to be 90% simliar to a previous view you have created.1 vote -
Persist search text in idea title - zendesk widget Not sure how much attention you are giving your zendesk widget, but -
Currently, when you search for a uservoice idea and can't find an appropriate idea, you have the option to click "Create new idea". However, this causes you to lose the text you've typed in the search box. I wish the text you've searched for carried over to the idea title!1 voteWe'll be improving the feedback capture experience in Zendesk and other popular tools as we roll out our new Feedback Capture Chrome Extension in the coming weeks.
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