General Feedback
How should we improve our feedback and product management tools?
We are listening and use this feedback to prioritize our roadmap!
1311 results found
-
Reformat contributor notifications to the old format that contained user information Can you please bring back the old contributor notification email back where it contained:
* The text of the feedback that you captured from the customer
* The page you were on when you captured the feedback
* The customer's name, email address, and account
* If the user notified of the status update?This was so helpful for our CSM/AM agents to see who from the customers base they need to follow up with when a feature is released.
Now we don't see this great format with the emails attached to the feature released notification, but we really want…
2 votes -
Allow viewing all ideas sorted by number of votes I'd like to be able to see what is catching a lot of attention because it's likely something interesting to read and think about
2 votes -
Flagging an idea as important in the admin portal behaves differently than any other console If you flag an idea as important in the admin portal, it only associates this activity with the admin who placed the flag. If you do it elsewhere (console, sidebar, contributor dashboard) then it is associated with the user/account that it is being flagged on behalf of. We would like to be able to do this from the admin console as well.
2 votes -
Slack thread summarizer Slack threads tend to be long, especially for support requests. Leveraging AI functionality or otherwise, would be good to summarize a slack thread and derive product feature requests out of it while using "Send to UserVoice" functionality in Slack.
2 votes -
Add messaging about the inability to end an idea body with a link in the web portal When submitting an idea from the web portal, if the end of the idea body is a link, the idea will not post and there will be an error. My biggest concern is that there is no messaging about this. The user experience takes them to a blank white page instead of a dialogue box that instructs the user to make a correction. The experience looks broken.Ending a comment with a link is pretty common.
2 votesTo share a little insight here: The vast majority of spam we see submitted to UserVoice sites end in a link. As a quick fix, we blocked postings that ended in a URL but did so without providing an error message. Much of this spam was submitted by a human being, so failing silently would get rid of the spam without revealing a workaround.
We're checking to see whether or not this restriction still makes sense or if there are better ways we can mitigate spam without the undesirable result for legitimate end users.
-
Multiple website with common root directory Your product is superb. There should be a possibility to point more than one application (domain or website) to same root directory for multiple websites in PHP custom.
2 votes -
Include custom field entries in activity feed It'd assist with my reporting, and help keep an audit trail, if it was possible to see when a custom field was edited, and who had edited it.
2 votes -
Display Status Update Comments Display Comments on status change updates in Admin View.
Currently it's necessary to navigate to the public portal view to see what the comment on the status update is.
2 votes -
Horizontal Lanes to Roadmap Currently the roadmap is organized into vertical columns. I'd like the option to group horizontally as well- this could allow us to add an additional layer (horizontally) to group by product areas as well - kind of like a matrix view
2 votes -
The ability for internal team members to upvote an idea on behalf of a customer without needing to add additional feedback Currently, feedback needs to be added when upvoting an idea on behalf of a customer. If the current idea already includes everything and no additional feedback is needed it would be nice for the ability for internal teams to just upvote the idea on behalf of a customer instead of adding something repetitive if it is not needed.
2 votes -
Rework UI to Handle More Jira Projects Have the ability to search projects within the "Create Jira Issue" dialog within an Idea
2 votes -
Date Range for Idea & Voters Export With the addition of advanced filtering and activity date ranges where we can filter the idea grid further, the Idea & Export Export only exports for All Time, essentially ignoring the date range set on the grid. While this export has always been this way, the request is to export Idea & Voter data for the ideas specifically on the grid as shown within the dates requested (ie 30, 90, 365, custom)
2 votes -
Include Flagged Ideas in Export include a flagged ideas column in idea & voters export
2 votes -
Include 'GeoIP Country' in comment export from Activity Feed The current function for exporting comments through the 'Export Activity' button on the activity feed does not provide an option to edit the fields included in the export.
This means you're unable to change the export to include other fields that may be relevant, namely 'GeoIP Country'
Being able to include additional fields, similar to the data export on the Ideas list view, would be a bonus :)
2 votes -
Reduce the frequency of Salesforce Connector sync The Salesforce Connector frequently syncs all of our records as we update them from our DB. This updates the last modified date and causes the Connector to update those records in UV. This happens even if the fields UV syncs were not updated.
I propose:
1. To check the last modified of only the fields configured in the sync and update if they change.
2. Add a setting to reduce the frequency of the sync.We're incurring extra charges from Salesforce because of this.
2 votes -
2 votes
-
View a list of contributors supporting a group of ideas It would be great to see a list of contributors who have supported a group of ideas whether that is a category of ideas or a curate a list of ideas based on a theme (ie. label) from the grid.
2 votes -
Filter by last updated user activity in the idea grid It would be great to be able to filter by user 'last updated' or new activity (ie. idea, vote, comments, rating) in the idea grid rather than having to click into filters - similar to how other columns can!
2 votes -
Improve the 'Feedback' tab in Roadmap The feedback tab in the Roadmap isn't user-friendly. I cannot easily see the information associated with each idea added, such as description, status, last updated, custom fields, etc. There is also no direct link back to the idea if there are no comments (see attached)
Seeing the individual feedback comments is only useful when I have context about the particular idea it is attached to.
Ideally, this tab is just a filtered view of the Idea table for the ideas added to the feature. For us, it's more important to see the ideas associated with a feature so we can…
2 votes -
slack integration trigger adding a label With the Slack Integration, we would like to have ideas posted into channels only when a specific label or custom field is assigned. This will allow us to ensure the proper teams are receiving the new ideas.
Category is too vague and our users don't always categorize items correctly.
2 votes
- Don't see your idea?