General Feedback
How should we improve our feedback and product management tools?
We are listening and use this feedback to prioritize our roadmap!
1233 results found
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2 votes
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Add more filters to the NPS Report It would be great to see further detail in the nps report. As an example I want to see 1 year vs 2 year customers. I would also like to be able to drill into those 1 year detractor ideas. The more flexibility and insight I can gain the better
4 votes -
Two factor authentication Add a feature that allows admins to require two factor authentication
14 votes -
New suggestions by contributors go through moderator approval I would like to require that new suggestions created by contributors get approved by a moderator before they are public.
16 votes -
Contributor Sidebar Support with Outlook Desktop We would like to be able to use the contributor sidebar within the Outlook Desktop app. However, the contributor sidebar is not completely compatible with Outlook Desktop; When we try to use the Contributor Sidebar with the Outlook browser based experience, the Contributor Sidebar pane does not open within the Outlook browser window, instead the contributor sidebar pops out in a new, different window.
30 votes -
See who has requested a suggestion in the sidebar Where ever we show a count of requests on a suggestion on the Contributor Sidebar, be able to see who has requested it. This way I won't waste time logging a duplicate request.
1 voteHi Everyone,
We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
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Do not require request text I only want to add the customer as a supporter and not be forced to type in text.
2 votesHi Everyone,
We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
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Go to edit mode when entering an idea When bringing up an idea in the admin console, have it already be editable so that there are not more clicks required.
2 votesHi Everyone,
We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
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Customize branding per forum Different forums can represent different products or product groups. Admins want to be able to quickly and easily customize the look and feel of each forum, including the logo, images, and design.
Right now, this can only be accomplished with significant custom design. It would be ideal if there were features for easily managing this in UserVoice.
2 votes -
Ability to Embed the NPS Widget into Email Customer would like to target customers through email and have the ability to add the satisfaction into email.
18 votes -
Automatically analyze incoming feedback and link to existing ideas Automatically analyze text on incoming feedback and link it to existing ideas. This will allow teams to handle higher volumes of feedback, and discern signal from noise.
10 votes -
The data in the admin portal's user sidebar (inspector) doesn't match what the contributor sidebar shows for that user If I view a user profile in the sidebar, their activity summary data is different from the activity summary data that I see in the admin console user inspector. They should match or be clear that they are showing different data. For example, in admin inspector/profile the lightbulb icon shows the number of suggestions that the user created, but in the contributor sidebar the lightbulb shows number of suggestions the users has supported. Also, in the admin user inspector there is a heart showing the number of votes the user has used, which is similar to the number of suggestion…
3 votesHi everyone!
We appreciate your thoughts on this! We’ve moved away from the Inspector Sidebar being a key part of the product as we’ve introduced more features on our Users and Account Pages.
As a result, we won’t be implementing this idea.
Have ideas for ways we can make our User and Account pages even more valuable? Please, tell us!
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Have a setting to require a description when creating ideas Have a setting that can require a description when a user creates a new idea
20 votes -
Capture feedback from customer without an email address We would like to capture feedback from people who don't have an email address and either use an alternative identifier (ex. twitter handle, name) or leave it as anonymous.
19 votesFor now, this is not functionality we will be implementing.
There are two primary reasons for this:
- When someone provides feedback, it’s in the best interest of the company to whom they provided it to follow up, either with status information or to ask for further detail about the problem to be solved or implementation specifics. Without knowing who to contact, product teams are left making assumptions about intent and solution, and often this can lead to a misfire.
- Perhaps more importantly, without knowing who provided the feedback, product teams are left without context – is the feedback coming from a current customer? A prospect? What role do they fill and what are the jobs they’re trying to complete?
I do want to acknowledge that there is some value in feedback no matter whether it’s got attribution or not, so this is a decision we may re-visit in the future.…
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Be able to manually enter user and account traits Sometimes admins need to manually enter user and account traits. It would be great if they had the option to create user and account traits directly in UserVoice.
26 votes -
Pin ideas on the forums Admins want to be able to pin or start specific ideas on the forum, so when users visit the web portal, they will see those ideas at the top of the forum. This lets them highlight ideas they want to collect feedback on or call out recently completed ideas they want users to see.
57 votes -
VSO integration work with multiple VSO accounts With the VSO integration you can only set up the integration with a single VSO account. However, if you have a UserVoice account that gathers feedback for multiple products, it's very likely you will have multiple VSO accounts.
Ideally, you would be able to set up the integration in UV with multiple VSO accounts, so each product team can push ideas to their own VSO instance.
40 votes -
Create more robust Admin Permissions Create admin permissions so that specific admin can only do specific activities. I would like to be able to assign which admin can access which forums as well as who can moderate and do other activities. I would also like to choose who can alter the each section of the settings. Ex. Only certain Admin can change Web portal Appearance and features and only certain Admin can delete Admin.
E.g. Requirement – Permissions on "email subscribers"
E.g. Requirement – Permissions on "post status update / email subscribers"57 votes -
Access private forums via link Instead of sending a separate url to each person for a private forum, send out a single url that allows anyone with that link to access the private forum.
10 votes -
Solicit feedback from users using in-app messages Ability to prompt users in-app for feedback/survey
12 votesWhat type of questions would you like to ask your customers?
- Don't see your idea?