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General Feedback

How should we improve our feedback and product management tools?
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  1. Intercom Integration

    It would be great to integrate with Intercom so that I can better keep track of all user interactions. I have separate conversations with registered users on Intercom and UserVoice, which can get a little confusing.

    I love how UserVoice keeps track of the users' actions (votes, comments, etc.) but having the ability to align that with the community messages and interactions I am having on the Intercom platform would be amazing.

    81 votes

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    7 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Canned responses for suggestion status updates

    Have canned responses you can choose from updating the status of an idea, or automatically recommended if you use a certain status.

    27 votes

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    1 comment  ·  Customer Communication  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Export a list of users and their ideas/votes/comments

    You can export a list of users. You can export a list of ideas. But you can't export a list of users with their ideas/comments and votes. It would be super helpful if we could see a list of users, and the ideas each user supports.

    40 votes

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    5 comments  ·  Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →

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    Claire Talbott responded

    Hi everyone! First, I want to apologize for the delay in an update here. Leaving an idea in “started” for two years is not clear or transparent communication with you, our customers! We are not currently working on a feature that allows you to export users with their ideas, votes, comments and requests. So we are going to move this idea back to “no status” for now. Please, continue to share your thoughts around this idea. This isn’t a “no.” But we do want to be upfront, though, that this is not currently on our Roadmap. Since this idea was created, we’ve released two features that could help with some of the paint points shared around this idea, and we want to share those. 

    The Analysis Export lets you export a list of ideas and their supporters: Measure the Impact of Ideas with the Analysis Export

    The Users export…

  4. Allow users to recommend which ideas should be merged together

    On our board there are many duplicate ideas suggested. We have an admin who can manually merge them, but users don't know that and frequently simply leave comments on the new idea saying "vote here instead!" Allowing users to flag a possible dupe (ideally with a link) would bring them to our admins attention and reduce the duplication of effort.

    82 votes

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    14 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Pivotal Tracker integration

    Right now there's no easy way to integrate with Pivotal Tracker without having to build your own external code to make the integration work.

    The integration built by the third party only works with PHP and some admins have had trouble getting it to work even then!

    It would be great if y'all released your own integration, so that we can easily integrate with Pivotal Tracker whether we use PHP, Ruby on Rails etc....

    25 votes

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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Public Roadmap

    I would like to be able to order things that we're planning to do into a public roadmap of sorts that can show on the UserVoice portal. Ideally I'd like to group items into buckets so we can show what we're working on at a high level, with detailed items shown if you dig into a bucket, but serial priority would work initially.

    277 votes

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    10 comments  ·  Roadmap  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Allow users to subscribe to forum updates

    A customer has a group of folks that visit his site and give feedback. However, they only get feedback when they are notified there is a new idea to give feedback on (more of a collaboration tool really).

    Allowing users to subscribe to specific forums where new ideas are posted would greatly help in this case.

    60 votes

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    9 comments  ·  Customer Communication  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Asana Integration

    Asana is THE most awesome task management tool for teams.

    Prioritized product features in Asana could be added to UserVoice automatically, allowing users to vote, discuss, and get updates on them.

    Tickets could be posted and managed from Asana, where our team manages everything from product management, google docs, business planning, fund raising, idea boxes and a list far too long to mention here!

    49 votes

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    5 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Ability to preview custom design, html and css changes before displaying them publicly

    A customer would like the option to not publicly display custom design changes until he has finished them. With that said, a save but don't publish option would be great as well as a preview option.

    46 votes

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    5 comments  ·  Web Portal  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Rally Integration

    Integrate with Rally so that UserVoice ideas can be promoted to Rally backlog. Keep Uservoice idea and Rally backlog item synchronized bidirectionally.

    22 votes

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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  11. 107 votes

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    8 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Create a widget template that can be used with multiple forums.

    We have multiple forums each with their own customized widget. It would be nice if we could create a single widget template that can be used for all forums.

    16 votes

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    0 comments  ·  Feedback Widgets  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Be able to export comments with ideas

    Right now you can only export comments with the general export. And those comments are in a separate file.

    It would be ideal if admins could export ideas along with comments. This would save time (not have to match the two up), and make it much simpler when reviewing exported data.

    25 votes

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    0 comments  ·  Reports & Exports  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Trello Integration

    They have a REST API - we use Trello to manage sofware projects & it would be nice if userVoice was able to create items in Trello automatically.

    38 votes

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    1 comment  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  15. Allow admins to edit user information

    Coming from a Community Management background, I am accustomed to having a variety of administrator tools on forums that aren't offered in UserVoice. Among these tools are more robust search features, and a consolidated user information page with the ability to edit user information.

    At the present, I cannot search by individual forum and must scroll through multiple pages across four different lists (Voters, Given Access, Invited and Removed) to find users. The results of using the "Search ideas and feedback" feature under Feedback are missing this basic information.

    Once a user has been found, I have no way to…

    77 votes

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    6 comments  ·  Users & Permissions  ·  Flag idea as inappropriate…  ·  Admin →

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  16. Customizable list of words to ignore to improve search results

    I've been usability testing a test version of our UserVoice forums before they go live. Our users frequently use the product name as they are describing an issue (e.g., "Please do [some change] to [product]"). Because the idea filtering is based on an OR list of words, as soon as users type "[product]" 2 things happen:

    1. The website speed crawls to a standstill, making it hard for them to continue typing and increasing their frustration.

    2. A huge list of ideas appear that are no longer of any help whatsoever to them when looking for similar ideas.

    I'd like to be…

    32 votes

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    5 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →

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  17. Nested categories and sub-categories

    Currently we can only list one level of categories in feedback forums, which causes some confusion for our users, for example we have five categories for our Content Management System. Users prefer to have "Content Management System" at the top level then drill down to specific request i.e. "Content Management System --> Postings"

    Thanks.

    55 votes

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    5 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →

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  18. Send daily digest in the morning in my time zone

    The daily digest email comes at the same time for every account & profile, no matter where you're located. It would be nice if it could arrive based on my time zone, or even at a time I specify.

    27 votes

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    4 comments  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →

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  19. Create a survey system, or offer an integration with survey software

    Possibility to add multiple questions in the forum for users.

    49 votes

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    0 comments  ·  Customer Communication  ·  Flag idea as inappropriate…  ·  Admin →

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  20. Ability to remove users access to a private Forum when pulling up their profile after a search

    You can remove a user's access to a specific private Forum only if you're viewing the list of users for that Forum.

    If an Admin searches for a specific user, they don't have the option to control their Forum access from that profile view.

    For a small Forum, with a limited number of users, this isn't a huge deal. But if an Admin has over a 50 users on a Forum, this gets tedious (and takes too much time).

    Ideally, if an Admin searches for a user, when they open the profile, they should have the option to remove the…

    16 votes

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    2 comments  ·  Users & Permissions  ·  Flag idea as inappropriate…  ·  Admin →

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