General Feedback
How should we improve our feedback and product management tools?
We are listening and use this feedback to prioritize our roadmap!
1312 results found
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NPS Widget Response Rate The number of end-users that saw the NPS widget vs. the number of end-users that submitted a score
2 votes -
API endpoint to unassign seats Hello Team,
Currently there's an API endpoint that allows you to deactivate a user. Since most of the time this action is done when terminating a user it would be great if you could create a billing endpoint that allows you to remove seats so that you could automate user offboarding altogether.
3 votes -
keep email addresses in cc/bcc when added In Tickets, keep any additional cc email addresses if you leave the screen: Multiple times I have added cc email addresses, leave the ticket to view something else, come back and send the email, only to realize those cc's were removed when I left the screen. Suggesting they stay added even if you leave the ticket.
1 vote -
Reformat contributor notifications to the old format that contained user information Can you please bring back the old contributor notification email back where it contained:
* The text of the feedback that you captured from the customer
* The page you were on when you captured the feedback
* The customer's name, email address, and account
* If the user notified of the status update?This was so helpful for our CSM/AM agents to see who from the customers base they need to follow up with when a feature is released.
Now we don't see this great format with the emails attached to the feature released notification, but we really want…
2 votes -
Add Labels when Submitting Ideas via Slack An option to add a label when submitting new ideas through the Slack integration (currently there's no label field in the bot)
1 vote -
Highlight the open level In the Mx module, highlight the level open on the screen (example 4.1.1) in the right-hand column to make it easier for the user to find.
1 vote -
Persist search text in idea title - zendesk widget Not sure how much attention you are giving your zendesk widget, but -
Currently, when you search for a uservoice idea and can't find an appropriate idea, you have the option to click "Create new idea". However, this causes you to lose the text you've typed in the search box. I wish the text you've searched for carried over to the idea title!1 voteWe'll be improving the feedback capture experience in Zendesk and other popular tools as we roll out our new Feedback Capture Chrome Extension in the coming weeks.
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Expand the Grid column Dropdown Filter The label dropdown filter is needlessly small. Can we expand it down a bit more on the page? See attached.
1 vote -
Distinguish who are the owners on user&accounts panel Provide a way to distinguish between 'Full Access (Owners)', 'Settings Only', and 'Limited' (admins with no access to settings). Be able to filter the user grid by these admin levels to see who has what permission.
8 votes -
Option to disable flagging feature Option to disable the flagging feature. Our process does not utilize this feature, and due to our large user base, it is unnecessary and causes a lot of confusion
1 vote -
filter on create date - 7 days Working on set up SLA for triaging ideas. For example, change new status to under review in 2 days, Change Under review to understood in 7 days.
Is it possible to set up an advance filter that allows boolean logic on the created date field ? For example, Status = new and Create date is > Today - 7. This would allow me to create a saved filter that i can run every day and not have to change the create date filter.
1 vote -
Get summary/export of all column changes in roadmap notifications when roadmap features move columns.
1 vote -
Allow templates to be used for feature details We should be able to create a template that's available so all PMs input details in the same way. Example: I want our broader internal team to be able to see WHY this is being built, WHICH customers have submitted ideas, and WHO the PM is for each feature. A simple template inside the description field would be very beneficial.
1 vote -
Allow viewing all ideas sorted by number of votes I'd like to be able to see what is catching a lot of attention because it's likely something interesting to read and think about
2 votes -
Flagging an idea as important in the admin portal behaves differently than any other console If you flag an idea as important in the admin portal, it only associates this activity with the admin who placed the flag. If you do it elsewhere (console, sidebar, contributor dashboard) then it is associated with the user/account that it is being flagged on behalf of. We would like to be able to do this from the admin console as well.
2 votes -
Make Jira Integration Compatible with Jira Product Discovery It would be great to have the Jira Integration work with Jira Product Discovery where the idea shows on the Jira side. It is already working to show the link on the UserVoice side
5 votes -
Kanban board for the ideas from end users Our users have asked time again and again about having a Kanban board view like the one we in Roadmaps & Features, but the Ideas & Feedback section. So when a new idea gets suggested by a user, a card will automatically be created and we can manage the status, work process and the overview in the same board.
19 votes -
Sort Permissions Alphabetically Comparing production permissions against the sandbox is near impossible because they don't populate identically. You have to scroll up and down on both trees looking for each record.
The attached example is one of the better examples. Some of the other instances are way worse.
Please Sort Permissions and all Nodes Alphabetically.
1 vote -
User & Accounts: View organization contributions, sort by highest contributor, highest votes on an idea User & Accounts: View organization contributions, sort by highest contributor, highest votes on an idea
view the contributions by user and the DATE of submission.
Ideal:
1. search by domain, most active contributions by email (via user or submission by our team) on top, and most voted idea.
2. search domain and see all contributions for all users in the same page. (filter by time and most voted)1 vote -
Widget Integration Meta Data we have the UV widget embedded in a bunch of different places, when we see a piece of feedback get submitted we want to know which widget integration it came from (or if it was from a widget at all). It’d be nice if in the widget integration code we could specify a label that should get added to new submissions from that widget instance.
4 votes
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