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General Feedback

How should we improve our feedback and product management tools?
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  1. Contributors see all feedback from their assigned accounts

    Ideally, customer facing teams like Customer Success & Account Management should be able to see all of the feedback that the customers they own the relationship of- in one place

    4 votes

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    1 comment  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Update JWT SSO Permissions

    JWT SSO allows you to pass admin: accept to promote a user to Admin license; however, there's more granular permission to the Admin license in the User Management in the UI.

    Please surface these options so they can be passed in the JWT SSO.

    1 vote

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    0 comments  ·  Authentication  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Customers ability to Flag an Idea and add their sentiment

    For customers to be able to indicate a churn risk or a "deal-breaker" when adding feedback so that admins can have more visibility when prioritizing their roadmap.

    1 vote

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  4. Attachments and Comments in Roadmap

    Ability to add attachments and have internal comments on each feature in the Discovery roadmap

    1 vote

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  5. gmail integration

    gmail integration

    1 vote

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  6. Capture Feedback on Multiple Users at Once

    Ability to capture feedback on multiple end-users at once

    2 votes

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  7. Lock icon on webportal for private forums

    As an admin, I just want some confidence that the portals that are marked as ‘hidden’ are actually hidden – I can’t visually tell right now on the homepage.

    1 vote

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  8. In-app Widget Push Communications

    In-app widget to allow us to communicate our changelog as well as other updates to users in our application. We see it as an effective way to close the loop on feedback received from our users, so ideally being able to capture the feedback, illustrate the roadmap, and communicate upcoming changes (as well as facilitating feedback like NPS) all from UserVoice would be ideal.

    1 vote

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    0 comments  ·  Feedback Widgets  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Report on Merge Activity

    Report on merge activity over time to better understand how each admin is contributing to the merge process and to ensure ideas are getting merged properly.

    1 vote

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  10. Green pop-up after merge disappear

    It would be great if the Green pop-up line could disappear automatically (after merge) to avoid numerous clicks.

    1 vote

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  11. Wider or Bigger search bar

    It would be more convenient to have the search field wider or just bigger, where the text can be easily edited being fully visible. This might optimize the process of searching for an idea to merge into.

    1 vote

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  12. Highlighting the keywords searched not only in the idea title, but highlighting in the description as well

    Search results were highlighted not only in the Idea title, but in the description as well

    1 vote

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  13. Ability to CC someone while replying to an idea or feedback

    To CC an additional user without the limitation of just emailing the subscribers of an idea

    1 vote

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  14. add status field to merge window

    When merging tickets I would like to verify statuses before the merge is complete. Simple solution is just to add the status field to the merge window.

    1 vote

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  15. More Data Retention Controls

    We would like to configure data retention controls in the Admin Console. E.g. Purge Ideas, Feedback, and Comments that are older than 3 years.

    1 vote

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  16. Ability to view feature audit

    As an admin I want to have an ability to see log of feature changes. Currently, if I change fields in Idea, I see history of changes. I need similar behavior for feature.

    1 vote

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  17. Be able to upload and save a favicon in the Admin Console

    It would be a great addition if you could upload a favicon in the site customization settings. Right now you have to add one in the <head> of the custom HTML which means you also have to upload and host it on a CDN.

    1 vote

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  18. Update Site Customizations with the API (HTML/CSS/JS)

    Create endpoints in the API that allows you to publish site changes to HTML/CSS/JS via command line script.

    1 vote

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  19. Vote directly from the Admin portal

    Vote on an idea from the Admin portal

    1 vote

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  20. Create report based upon select users/accounts

    Be able to select which users or accounts you want to create an export for

    1 vote

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