General Feedback
How should we improve our feedback and product management tools?
We are listening and use this feedback to prioritize our roadmap!
1318 results found
-
Automatically analyze incoming feedback and link to existing ideas Automatically analyze text on incoming feedback and link it to existing ideas. This will allow teams to handle higher volumes of feedback, and discern signal from noise.
11 votes -
The data in the admin portal's user sidebar (inspector) doesn't match what the contributor sidebar shows for that user If I view a user profile in the sidebar, their activity summary data is different from the activity summary data that I see in the admin console user inspector. They should match or be clear that they are showing different data. For example, in admin inspector/profile the lightbulb icon shows the number of suggestions that the user created, but in the contributor sidebar the lightbulb shows number of suggestions the users has supported. Also, in the admin user inspector there is a heart showing the number of votes the user has used, which is similar to the number of suggestion…
3 votesHi everyone!
We appreciate your thoughts on this! We’ve moved away from the Inspector Sidebar being a key part of the product as we’ve introduced more features on our Users and Account Pages.
As a result, we won’t be implementing this idea.
Have ideas for ways we can make our User and Account pages even more valuable? Please, tell us!
-
Have a setting to require a description when creating ideas Have a setting that can require a description when a user creates a new idea
21 votes -
Capture feedback from customer without an email address We would like to capture feedback from people who don't have an email address and either use an alternative identifier (ex. twitter handle, name) or leave it as anonymous.
19 votesFor now, this is not functionality we will be implementing.
There are two primary reasons for this:
- When someone provides feedback, it’s in the best interest of the company to whom they provided it to follow up, either with status information or to ask for further detail about the problem to be solved or implementation specifics. Without knowing who to contact, product teams are left making assumptions about intent and solution, and often this can lead to a misfire.
- Perhaps more importantly, without knowing who provided the feedback, product teams are left without context – is the feedback coming from a current customer? A prospect? What role do they fill and what are the jobs they’re trying to complete?
I do want to acknowledge that there is some value in feedback no matter whether it’s got attribution or not, so this is a decision we may re-visit in the future.…
-
Be able to manually enter user and account traits Sometimes admins need to manually enter user and account traits. It would be great if they had the option to create user and account traits directly in UserVoice.
29 votes -
Pin ideas on the forums (web portal) Admins want to be able to pin or start specific ideas on the forum, so when users visit the web portal, they will see those ideas at the top of the forum. This lets them highlight ideas they want to collect feedback on or call out recently completed ideas they want users to see.
57 votes -
VSO integration work with multiple VSO accounts With the VSO integration you can only set up the integration with a single VSO account. However, if you have a UserVoice account that gathers feedback for multiple products, it's very likely you will have multiple VSO accounts.
Ideally, you would be able to set up the integration in UV with multiple VSO accounts, so each product team can push ideas to their own VSO instance.
40 votes -
Create more robust Admin Permissions Create admin permissions so that specific admin can only do specific activities. I would like to be able to assign which admin can access which forums as well as who can moderate and do other activities. I would also like to choose who can alter the each section of the settings. Ex. Only certain Admin can change Web portal Appearance and features and only certain Admin can delete Admin.
E.g. Requirement – Permissions on "email subscribers"
E.g. Requirement – Permissions on "post status update / email subscribers"61 votes -
Access private forums via link Instead of sending a separate url to each person for a private forum, send out a single url that allows anyone with that link to access the private forum.
10 votes -
Solicit feedback from users using in-app messages Ability to prompt users in-app for feedback/survey
12 votesWhat type of questions would you like to ask your customers?
-
Activity chart of a specific user’s engagement When viewing a user profile, I want to see a chart of their engagement, so I can see when they were reporting important issues.
8 votes -
4 votes
Hi everyone!
Our Product Team reviewed this idea, and discussed internally.
We built the “My Feedback” section in settings to list ideas a user has supported either by leaving a comment or casting a vote.
While we can definitely understanding users wanting to see ideas they created, but no longer support, this is not a use case we designed this part of the application for.
We do have supporter mode now for our product forums, which does let users support as many ideas as they want. To learn more about why we recommend switching to supporters vs. voting limits, please, check out our best practice article: https://feedback.uservoice.com/knowledgebase/articles/782139
-
Pass traits through the SSO token For cases where passing user and account traits via the JS SDK isn’t possible, it would be great to be able to pass traits via an SSO token.
14 votes -
5 votes
-
With VSO, add the option to link ideas to Features and Epics as work items You can link to backlog items and bugs, but don't have the Work Item type Features and Epics.
6 votes -
Custom 404 and error pages Ability to customize 404 and other error pages to match branding of main site.
10 votes -
Better auditing and bulk actions for managing users and admins Such as bulk block users, delete users, delete forum access/invitation, delete admins/contributors, change permissions.
Filtering would be a plus to help with bulk actions
42 votes -
Be able to hide ideas from the web portal without deleting them or marking as spam This could be an option on a custom status, "Hide from web portal"
4 votes -
Report on and drill into ideas created by channel/input source Report on and see which ideas are created from the site, widget, and apps.
26 votes -
Be able to import NPS scores with a CSV You can use the API to import NPS scores, but not all teams want to do this. Ideally, there would be a way to import NPS scores and qualitative feedback from a CSV file, like you can with user and account traits.
13 votes
- Don't see your idea?