General Feedback
How should we improve our feedback and product management tools?
We are listening and use this feedback to prioritize our roadmap!
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475 results found
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Allow .zip file attachments Allow users to attach .zip files to ideas and comments
1 voteWe appreciate your feedback on this!
.zip attachments can contain any file type, and since most browsers immediately download and open .zip files this is a security concern. For this reason, we are not able to allow .zip attachments.
For a list of file types we do support, please, check out our Knowledge Base article: https://feedback.uservoice.com/knowledgebase/articles/39139
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Reactions to status updates should be optional Provide a way for users to disable reactions on status updates.
3 votes -
Update JWT SSO Permissions JWT SSO allows you to pass admin: accept to promote a user to Admin license; however, there's more granular permission to the Admin license in the User Management in the UI.
Please surface these options so they can be passed in the JWT SSO.
1 vote -
Pass through SAML authentication If a user is already logged in with a customer's identity provider, pass through that authentication to UserVoice.
This is especially important if an account is using SAML and UserVoice authentication together. If that is the case, then end users who log in with SAML, have to click the icon to get logged in.
Ideally, the user would be automatically authenticated if they had already logged in with the customer's identity provider.
1 voteHi Everyone,
We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
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Edit customer requests in the sidebar I want to be able to edit captured feedback from a user in the sidebar.
Often users come back with more details, and I want to add that quickly from this sidebar, vs. having to open the idea in the forum and edit it.
4 votesHi Everyone,
We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
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Created by in idea grid Ability to see the "created by" user in the idea grid
1 vote -
Ability for admin to create a Zendesk ticket in UserVoice The Zendesk integration allows the Zendesk users to capture feedback on behalf of an end user from within Zendesk. Would like the ability for the integration to also allow a UserVoice admin to create a Zendesk ticket from an idea.
1 vote -
Ability to CC someone while replying to an idea or feedback To CC an additional user without the limitation of just emailing the subscribers of an idea
1 vote -
Solicit NPS scores based on completion status Solicit NPS scores when ideas are completed from users that are subscribed to the idea
1 vote -
Specify Forum Based on Where Feedback Widget is Accessed I'd like for the widget to be able to surface the appropriate forum, based on where our users are accessing the widget.
For example, when a user opens the widget in our reporting page, show them the reporting forum. when they access the Widget in the integrations page, show them the integrations forum, etc.
1 vote -
Update the total amount of subscribers who will recieve a notification of a status update when you change subscription status On a suggestion with supporting users, if you click to update the status we will show a number X, "Email X subscribers".
If you click into a user's request (who is not subscribed) and click the checkbox to make them a subscriber/receive notifications, the number X will not change as expected.
1 vote -
Reporting on Email Subscribed Voters A simple spreadsheet or CSV report containing: email outreach in the past X days tied to a specific idea.
For example:
Idea A | Email timestamp | User X, Account X | User Y, Account Y |1 vote -
Show accounts for NPS score Slack notification Show the account(s) a user belongs to in the Slack notification for a new NPS rating
0 votes -
Column headers for account fields on import templates should be the same The account column headers from the template should be the same on both the user template and account template.
On the user template everything for account starts with account. for obvious reasons, but then if you are stripping down to just add account info, you have to go back to your file and rename all your columns.
1 voteHi Everyone,
We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
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Ability to collapse public status history on webportal End users have the option to see the public status history but once opened, cannot collapse it back,
1 vote -
Login Analytics Ability to know what % of team members and end users are in UserVoice at a given cadence.
1 vote -
Show My Requests In the contributor allow the sidebar user to see a list of all of their current requests.
1 voteHello there,
As your customer facing teams’ new home for feedback, we’re excited to get your thoughts on how the new Contributor Console helps with this need.
In particular, the “My Activity” feed enables team members to see all feedback they’ve captured and the customers they’ve captured in on behalf of.
More here:
https://community.uservoice.com/blog/new-contributor-console/ -
Add support for SAML single logout When a user logs out of UserVoice, log them out of the identity provider as well.
4 votes -
Conditions for events sent to Slack For example, if a user/account has a certain trait value, send to a specific Slack channel.
1 vote -
Salesforce opp sync show other fields in UserVoice I want to see lost user count vs just revenue
4 votesHey there! We recently launched Account Insights which is powered by a new UserVoice/Salesforce connector. This connector allows you to map Salesforce Accounts to a status in UserVoice called “Prospects” which would allow you to view all ideas associated with Prospects. We’re not yet syncing Opportunity Objects from Salesforce to UserVoice, but are interested in learning more about what you’d do with this information once it’s in UserVoice.
https://help.uservoice.com/hc/en-us/articles/360052880253-Salesforce-Connector-Setup-Overview
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