General Feedback
How should we improve our feedback and product management tools?
We are listening and use this feedback to prioritize our roadmap!
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504 results found
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Post Public Comments and Reply to Users on Ideas from Slack integration UserVoice admins want the ability to post public comments and reply to users directly from slack. That is, when an idea is streamed into a slack channel because of some event, make one of the actions that can be taken on that idea from slack be "post public comment" and/or "reply to user".
1 vote -
Send the entire message history as part of the email notification Send the entire message history along with the notification email.
One of our customers has complained that it is difficult to follow the conversation, because each message is sent in isolation. The full thread is only visible if the user logs into UserVoice, which they generally don't do. Can we send the full message history along with every private message? Thanks!
1 vote -
Flagging an idea as important in the admin portal behaves differently than any other console If you flag an idea as important in the admin portal, it only associates this activity with the admin who placed the flag. If you do it elsewhere (console, sidebar, contributor dashboard) then it is associated with the user/account that it is being flagged on behalf of. We would like to be able to do this from the admin console as well.
2 votes -
Allow users to Export all account feedback from "My Feedback" Frequently we get requests to allow users to export not just feedback they have submitted, but also feedback from anyone in their org. They can view it from the portal, but not having the ability to export that data is frustrating for them. Can we get that export added as well?
1 vote -
Subscribe Non-Licensed Users To Insights Digest She would like to be able to subscribe non Admins or Contributors to Monthly Insights Digest. She wants to be able to keep her execs and leadership informed of UV activity even though they are unlicensed.
3 votes -
Searching for Multiple Accounts with Same Name In cases where you're integrating with Salesforce for user and account data, searching for an account name may result in multiple accounts with the same name being returned. Currently there's no way to tell which account has the feedback so it becomes a painful guessing game. Returning the number of supported ideas with the account name in the search results would be useful for clicking on the right one.
1 vote -
track users by phone number Instead of requiring email addresses, allow us to track them by phone number as well
2 votesHi Everyone,
We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
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Allow Admins to Manage Notifications for Flagged Ideas for Other Users Admins are subscribed to flagged idea notifications by default. Because of this, everyone in the org gets an email when an idea is flagged as important. This is not ideal. The default should be disabled, and there should be a way to change another users notification status either in the Permissions area or via the API.
6 votes -
Accessibility concerns: form inputs UserVoice uses the following markup pattern for its user idea inputs:
<label> <span class="uvFieldPlaceholder">Label text</span> <input> </label>…which looks good at first glance until it becomes apparent that as soon as one starts typing in a field,
uvFieldPlaceholderis hidden with display:none and is therefore inaccessible.Additionally, when editing a previously posted idea, the form <label>s containing the inputs have no text at all.
1 vote -
Custom Cookie Consent We need to be able to enable and customize a cookie consent for the web portal since we show the web portal via our custom subdomain. Ideally we would be able to integrate our existing consent system to be absolutely compliant and guarantee a consistent user journey throughout our websites.
This is a tricky matter for us since it blocks us from integrating GA and we are not sure whether we are compliant at all without the option.2 votes -
5 votes
We have released our End User API! With this API, you can authenticate end users and securely perform client-side requests to retrieve and post feedback submissions. You can build a feedback collection channel which will allow your end users to obtain a list of forums, search ideas, submit ideas, and vote on existing ideas!
If you collect feedback using our API, or one of our Mobile SDKs, or want to collect feedback via a React Native App, check out our documentation to get started. https://developer.uservoice.com/docs/end-user-api/introduction/
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Vote Weighting Provide the ability to weight votes whilst still only assigning one vote per person to an idea.
For example, if a customer votes for an idea this will receive (within the admin view) 10 votes where as if an internal user votes it only receives 1 vote.
The number of 'weighted votes' should be configurable. When an admin is viewing the idea the weighted and none weighted vote score should be shown.
5 votesHi Everyone,
We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!
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Direct licensed users to appropriate landing page When Admins sign in, direct them to the Admin Console. When Contributors sign in, direct them to the Contributor Console. Web Portal for everyone else.
2 votes -
Field placeholder or Prompt for the Description field It is possible to set the field placeholder text for the suggestion title. This is great and allows me to tailor the ask to suit my audience.
I would like to be able to do the same for the suggestion description field. This would enable me to create a more instructional prompt to guide the user on what to enter into the field.
Alternatively allow configuring a prompt for the description field (as we have for title).3 votes -
Show owner of feedback as who shared this on the public site When a contributor or any admin enters feedback for a user/customer, the idea displays on the public side as if the idea is owned by that contributor. We need for the idea to show as being owned/entered by the customer who provided the feedback initially. We would prefer to prevent all feedback to appear like it came from the company, or the perception of this. Also, when an idea is being moved to our dev teams, we create a project and list the customer/account who initially submitted the request. This is hard when the idea isn't listed as coming…
1 voteWe have recently launched a feature that allows you to do this. Check it out: https://help.uservoice.com/hc/en-us/articles/8112387692691-Adding-Ideas-in-the-Admin-Console
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Display an account’s feedback in contributor sidebar When using the contributor sidebar, be able to pull up an account's supported suggestions, not just a user's.
13 votesGreetings from UserVoice,
We’re excited to announce that users of the contributor sidebar now have the ability to view all suggestions that are supported by an account.
https://cl.ly/64b6df/Screen%20Recording%202018-10-12%20at%2001.37%20PM.gif
Thanks,
UserVoice Product Team -
as a front-end users, Subscribe to roadmap updates for digests (rather than individual "follow" on each roadmap item) improve the usability of roadmap for end users:
the roadmap page for full editor roles has a "subscription" button to get notifications for items that are changing in a digest. This button should be made available to any of our users who have access to the published roadmap. It's good to have "follow" on individual items but it's much better to have a digest of all changes if the users want to.2 votes -
Ability to change the Statuses for ideas Give users ability to change the status on the ideas. Sometimes users don't post ideas but issues and those need to be flagged separately than ideas and we need another status for those.
2 votes -
Ability to search alpha-numeric ticket numbers without needing quotes When using UserVoice to serve up problem tickets and the current status of each, users need the ability to search for a problem ticket by the ticket number (e.g. PRB010101). Currently, the search functionality breaks apart the search term into "PRB" (returning ALL ideas/problems) and "010101" (which doesn't matter since the "PRB" already returned all items). This is not a user friendly experience and then requires additional search instructions be placed on the forum page(s). While putting quotes around the full ticket number will return the one unique item, this again requires additional instruction and makes the experience…
1 vote -
Export suggestion supporters This way I can import these users into a new private beta forum
10 votes
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