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General Feedback

How should we improve our feedback and product management tools?
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  1. Contributors Post Ideas Anonymously

    When capturing a new idea through the Contributor sidebar, we would like the idea to be from an anonymous user, not a post from an internal team member. We don't want it to look like our employees are complaining about the product.

    3 votes

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    0 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add/Edit Users and Account information

    As a UserVoice client Admin, I would like the ability to update and change Users and Accounts information without needing to do an import so that I have more flexibility in making adjustments.

    5 votes

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    Tell Us More  ·  2 comments  ·  Users & Permissions  ·  Flag idea as inappropriate…  ·  Admin →
  3. Allow anonymous suggestions

    Don't require users to enter an email address when posting suggestions or comments on specific forums.

    6 votes

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    1 comment  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
    Deferred  ·  Claire Talbott responded

    Thank you for your feedback around this!

    A core value of UserVoice is communication, allowing Product Managers not only to hear from users, but communicate back to them around their feedback.

    We also help Product Managers when evaluating ideas, not only see how many people want it, but who those people are, enabling them to make data driven decisions.

    Anonymous suggestions don’t allow either of those, and aren’t part of our vision for the product at this time.

    While we are saying “no” to this particular idea, please keep sharing. We do appreciate you sharing your thoughts and product needs with us!

  4. 72 votes

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    11 comments  ·  Users & Permissions  ·  Flag idea as inappropriate…  ·  Admin →

    Greetings from UserVoice,

    Wanted to make sure all supporters of this idea know that we now have this feature available.

    From the user detail sheet of a non-licensed user admins now have the ability to delete that user.

    Thanks,

  5. Merge Users

    After implementing SSO we ended up with many duplicate users. This was partially our fault (we didn't define the user id properly when moving over) but even if we had the original pre-SSO user and SSO would still be duplicates.

    49 votes

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    6 comments  ·  Users & Permissions  ·  Flag idea as inappropriate…  ·  Admin →
  6. Support custom user and account traits with the Identify feature

    You can pass the standard user and account traits, but sometimes you need to pass custom traits.

    For example, your users have two different ID's, and you want both passed as traits.

    30 votes

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    Completed  ·  3 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  7. Ability to send an email satisfaction survey to users

    I received an email today that asked "How would you describe your experience with UserVoice?" where all I had to do was click one of 4 links inside the email and my survey answer was recorded.

    I asked about it and Andrew Moyer told me it's an internal system that you're not planning on releasing as a feature of UserVoice? Why not? It's a slick user feedback tool which definitely falls in your wheelhouse!

    63 votes

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    6 comments  ·  Customer Communication  ·  Flag idea as inappropriate…  ·  Admin →
  8. In System Admin view, allow users to filter or search by voter or submitter user account

    We are often trying to locate a full list of all the items that a user has voted or submitted. The view in the user management console is very cumbersome, so we would like to be able to filter in the idea management view by user.

    15 votes

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    2 comments  ·  Ideas  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Claire Talbott responded

    Hi Everyone!

    I wanted to follow up with everyone regarding this idea. Thank you so much for the feedback!

    We have made multiple updates to the user’s page when it comes to viewing a user’s profile and quickly seeing their activity and a list of the ideas they support.

    Here’s a screenshot of the current view: https://cl.ly/a2e5f9a32570

    If you click the suggestions tab, you can also export the list of suggestions they have supported.

    Have additional features you would like to see? Please, let us know!

  9. Add API endpoint to read user notification settings and language preferences

    Currently there is no way we can get that information via the API about a user.

    22 votes

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    1 comment  ·  Developer API  ·  Flag idea as inappropriate…  ·  Admin →
    Deferred  ·  Claire Talbott responded

    Hi Everyone,

    We have reviewed this idea, and it’s not something we plan to implement. Even though we are deferring this idea for now, it is still open to votes and comments. We do want to hear your opinion. Thank you for the feedback, and please, keep sharing!

  10. Notify User that they have been subscribed to an idea through the sidebar

    Be able to notify the user that they have been subscribed to the idea via the sidebar

    9 votes

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    1 comment  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  11. Capture feedback from customer without an email address

    We would like to capture feedback from people who don't have an email address and either use an alternative identifier (ex. twitter handle, name) or leave it as anonymous.

    19 votes

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    1 comment  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →

    For now, this is not functionality we will be implementing.

    There are two primary reasons for this:

    • When someone provides feedback, it’s in the best interest of the company to whom they provided it to follow up, either with status information or to ask for further detail about the problem to be solved or implementation specifics. Without knowing who to contact, product teams are left making assumptions about intent and solution, and often this can lead to a misfire.
    • Perhaps more importantly, without knowing who provided the feedback, product teams are left without context – is the feedback coming from a current customer? A prospect? What role do they fill and what are the jobs they’re trying to complete?

    I do want to acknowledge that there is some value in feedback no matter whether it’s got attribution or not, so this is a decision we may re-visit in the future.…

  12. Allow admins to edit user information

    Coming from a Community Management background, I am accustomed to having a variety of administrator tools on forums that aren't offered in UserVoice. Among these tools are more robust search features, and a consolidated user information page with the ability to edit user information.

    At the present, I cannot search by individual forum and must scroll through multiple pages across four different lists (Voters, Given Access, Invited and Removed) to find users. The results of using the "Search ideas and feedback" feature under Feedback are missing this basic information.

    Once a user has been found, I have no…

    73 votes

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    6 comments  ·  Users & Permissions  ·  Flag idea as inappropriate…  ·  Admin →
  13. Option to force display of username in feedback for SSO<>ADFS authenticated users

    We're using SSO with ADFS for an internal, corporate Forum. Currently, any ideas/feedback submitted is flagged as being submitted by 'anonymous', unless the user has opted to input a username. Ideally, I'd like the option to have a forum display a username/email address for ideas/comments in all cases. I understand why this may not be relevant for external forums but for internal, corporate forums, I see this as essential.

    1 vote

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    0 comments  ·  Users & Permissions  ·  Flag idea as inappropriate…  ·  Admin →
  14. Enable "blocker" feature on a per-user basis

    We would really love to use the "blocker" feature when capturing feedback with the Contributor Sidebar and Salesforce integration. However, with a few different teams utilizing the sidebar, and each of those teams having a different definition of what a "blocker" is, we worry we may get suggestions marked as "blockers" for a a number of different reasons.

    It would be INCREDIBLY helpful to us if we were able to enable the ability to mark a suggestion as a "blocker" on a per-user basis. That way we could ensure that each user with the "blocker" feature enabled is working…

    7 votes

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    0 comments  ·  Contributor Tools  ·  Flag idea as inappropriate…  ·  Admin →
  15. Be able to export User and Account Traits

    User and Account traits give admins valuable data, and it would be even more valuable if it was possible to export those traits as well.

    13 votes

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    0 comments  ·  Users & Permissions  ·  Flag idea as inappropriate…  ·  Admin →
    Completed  ·  Kelly responded

    UserVoice has several new export options to help you better analyze feedback and users.

    - You can now export a list of users almost anywhere in UserVoice – the main users list, users supporting a suggestion, or in an account. The export includes all the information that we have about the user, including their custom fields, accounts, and location.

    - For custom analysis of trends and user segments, try the new ‘enhanced analysis’ option for suggestion exports. This export includes the selected suggestions along with all their supporting users, accounts, location, and traits. Use the export in any tool like Excel, PowerBI, or Tableau to slice, dice, and graph. Learn more here: https://feedback.uservoice.com/knowledgebase/articles/1083535-measure-the-impact-of-ideas-with-the-analysis-expo

    - All of this data is also available via API and more exports are coming soon.

    Please note: You will need to be on one of our current plans that includes this feature. If you’re on a…

  16. Show which private forums the user has access to

    There's no easy way to see which private forums a user has access to. Right now, the admin has to go to each forum and see if the user has access to it.

    10 votes

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    1 comment  ·  Users & Permissions  ·  Flag idea as inappropriate…  ·  Admin →
  17. Be able to manually enter user and account traits

    Sometimes admins need to manually enter user and account traits. It would be great if they had the option to create user and account traits directly in UserVoice.

    24 votes

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    5 comments  ·  Customer Traits & Segmentation  ·  Flag idea as inappropriate…  ·  Admin →
  18. Show user's UserVoice activity at the contact, account, and opportunity level in Salesforce

    By having user feedback from UserVoice logged in a field in Salesforce ( SFDC ) they'll be able to run their own custom reporting easier, both in SFDC and third party analytics tools that are already being used with SFDC (like Segment.io)

    41 votes

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    4 comments  ·  Integrations  ·  Flag idea as inappropriate…  ·  Admin →
  19. Allow reordering of custom user and account traits in admin view

    When looking at a user, I'd like to put the traits in order of importance, rather than the default of alphabetical.

    5 votes

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    1 comment  ·  Customer Traits & Segmentation  ·  Flag idea as inappropriate…  ·  Admin →
  20. Be able to pass user/account traits via the API

    Right now, you have to use the javascript code to pass user/account traits. It would be great if there was a way to also do this via the API. This would give admins more options for passing this data.

    20 votes

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    Completed  ·  1 comment  ·  Users & Permissions  ·  Flag idea as inappropriate…  ·  Admin →
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